Account & Email
Q: I didn’t receive my confirmation email. What should I do?
Most confirmation emails arrive within 2-3 minutes. If you haven’t received it:
✓ Step 1: Check Your Spam Folder
- • Gmail: Check “Promotions” and “Spam” tabs
- • Outlook: Check “Junk Email” folder
- • Yahoo: Check “Bulk” folder
✓ Step 2: Whitelist Our Email
Add noreply@callgpt.co.uk to your contacts
✓ Step 3: Wait 5 Minutes
Some email providers delay delivery. Give it a few minutes.
⚠️ Still Not Received?
Email support@callgpt.co.uk with:
- Your registered email address
- Time of signup
- Email provider (Gmail, Outlook, etc.)
We’ll manually verify your account within 1 hour during business hours.
Q: Can I resend my confirmation email?
Yes! Go to your account settings and click “Resend Confirmation Email”. If you don’t see this option, email support@callgpt.co.uk and we’ll resend it manually.
Technical Issues
Q: I can’t load the subscription/pricing page. What’s wrong?
This is usually a browser or network issue. Try these steps in order:
1️⃣ Clear Browser Cache & Cookies
- • Chrome: Settings → Privacy → Clear browsing data
- • Firefox: Options → Privacy → Clear Data
- • Safari: Preferences → Privacy → Manage Website Data
2️⃣ Disable Browser Extensions
Temporarily disable ad blockers (uBlock, AdBlock), privacy extensions (Privacy Badger), and VPNs.
3️⃣ Try a Different Browser
Use Chrome, Firefox, Safari, or Edge (latest versions).
Still Not Working?
Email support@callgpt.co.uk with:
- Browser name and version (e.g., Chrome 120)
- Screenshot of any error message
- Your location (country)
Q: The app freezes after a few prompts. How do I fix this?
⚡ Quick Fix
Refresh the page (Ctrl+R or Cmd+R). Your conversation is saved automatically.
Prevent Future Freezing:
| 🧹 |
Clear Browser Cache Do this weekly to prevent memory buildup |
| 📑 |
Close Other Tabs Aim for less than 10 tabs open |
| 🔌 |
Disable Unused Extensions Remove extensions you don’t actively use |
| ⬆️ |
Update Your Browser Use the latest version of Chrome, Firefox, Safari, or Edge |
| 🔄 |
Restart Browser Daily Close and reopen your browser once per day |
💻 System Requirements
Minimum: 4GB RAM, modern browser
Recommended: 8GB+ RAM, broadband connection
Q: What browsers are supported?
CallGPT works best with:
✅ Chrome 90+
Recommended
✅ Firefox 88+
Fully supported
✅ Safari 14+
Fully supported
✅ Edge 90+
Fully supported
⚠️ Not Supported:
- Internet Explorer (discontinued by Microsoft)
- Opera Mini
- Browsers with JavaScript disabled
Features & Usage
Q: How do I switch AI models?
Click the model selector at the top center of the screen. Choose from GPT-4, Claude, Gemini, Grok, Mistral, or Perplexity.
⚠️ Important Note
The model will reset to default after each response. You need to select your preferred model before sending each new message.
Your conversation context is preserved when switching models, so you can compare responses from different AI providers without starting over.
Q: Where can I see my cost tracking?
Cost is displayed in the top-right corner after each message (e.g., “Cost: $0.0023”).
For detailed breakdown:
- Go to Settings → Billing → Usage History
- View costs by conversation, model, or date range
- Export reports for accounting/billing clients
Q: How do I edit artifacts?
When AI generates code or content:
- Click the artifact (code block or document)
- Click “Edit” button
- Make your changes in the built-in editor
- Click “Save” (version increments automatically: v1 → v2)
- Click “Send to Chat” to get AI review of your edits
- Iterate and improve continuously
Syntax highlighting works for 50+ programming languages automatically!
Q: What does the privacy protection message mean?
When you see an orange text message about privacy protection, it means we automatically detected and redacted sensitive data from your message.
🛡️ What We Protect:
- Credit card numbers
- National Insurance numbers
- UK phone numbers (mobile & landline)
- UK postcodes
- Email addresses
- Bank sort codes & account numbers
- NHS numbers
- Passport & driving license numbers
Your private information never reached the AI model. It was replaced with secure placeholders in your browser before being sent. This is GDPR and UK Data Protection Act 2018 compliant.
Billing & Subscription
Q: Can I cancel anytime?
Yes, absolutely! Cancel anytime with no cancellation fees.
To cancel:
- Go to Settings → Subscription
- Click “Cancel Subscription”
- Confirm cancellation
Your access continues until the end of your current billing period.
Q: What happens after my 7-day trial?
After 7 days:
- You’ll be charged for your selected plan
- No charge if you cancel before trial ends
- Email reminder sent 2 days before trial ends
- Cancel anytime in Settings → Subscription
💡 Pro Tip: Set a calendar reminder for Day 5 of your trial if you want to decide before being charged.
Q: Which payment methods do you accept?
We accept:
All payments are processed securely by Stripe. We never store your full card details.
Privacy & Security
Q: Is my data secure?
Yes. We take security seriously.
| 🔒 |
AES-256 Encryption Industry-standard encryption for all data |
| 🛡️ |
Automatic Privacy Protection UK personal data redacted in your browser before reaching AI |
| ✅ |
GDPR Compliant UK Data Protection Act 2018 compliant infrastructure |
| 🚫 |
No Training Data Your conversations are NEVER used to train AI models |
Your conversations are stored securely and only you can access them.
Q: What happens to my conversations?
Your conversations are:
- ✅ Encrypted and stored securely
- ✅ Never used to train AI models
- ✅ Only accessible by you
- ✅ Automatically redacted of sensitive data
- ✅ Can be exported or deleted anytime
To export or delete: Go to Settings → Privacy → Export/Delete Data
Still Need Help?
Our support team is here to help. Email us and we’ll get back to you within 24 hours.
Response Times
48h
Economy Plan
24h
Professional Plan
4h
Expert Plan
Business hours: Monday-Friday, 9 AM – 6 PM GMT